dispatch & shipping update

With so many of us going through the stresses and changes within our areas around the world, I wanted to address any concerns with regard to dispatch and shipping here at My Unicorn Planner.

As of today (March 20th) we are open and opporating within normal dispatch times, and plan to do so as much long as possible. We are taking all advice very seriously with regards to hygiene of course.

Dispatch times are currently 1-3 weeks. The vast majority of items will ship quickly (2-3 working days), while personalised or printed products may take longer. I have added a 'buffer' to allow for a busier sale period.

At the moment our postal service is still up and running, although as with most areas of the world, things may be a little slower than usual. For this reason everything being shipped outside of the UK will be using a tracked service. Your tracking numbers will be added to your paypal payments once dispatched, and of course you may get in touch to double check this information.

There are some items such as sweaters and printed stock, which while I carry a limited number in stock with me, I usually place weekly orders based on what I need to complete orders. As it stands my suppliers are all open and there should be no issues. 

If for any reason your order may be delayed, whether it be a stock issue, postal service, or myself/family member become unwell, I will be in touch with you to keep you up-to-date and offer refunds where necessary.

If you have any concerns at all please do get in touch and I'll be happy to help!